FAQ's

How long are processing times? 

During normal periods, orders will ship within 1-5 business days after the order is placed. During busier periods, please expect 3-7 business days.

What is the shipping cost? 

The shipping cost of your order depends on its weight and shipping materials used. Shipping rates currently start at $2.15.

Do you offer tracked & untracked shipping?

Yes, you have the option to purchase untracked shipping at a lower shipping price but we recommend upgrading to tracked shipping to track your packages incase an issue arises with the shipping carrier, especially for orders with a high value. 

Cancellations, refunds and exchanges? 

Paper Magic By Dali accepts cancellations made within 24 hours of purchase. After 24 hours, the cancellation of any orders will not be accepted as your order may already be out of our studio and or already packed. Returns and exchanges are not accepted due to the nature of all items being made to order. If you experience a problem with your order, please contact us and we will do our best to help you in resolving the issue.

I ordered two different orders, can I combine it in one package? 

Unfortunately we cannot combine orders placed separately at this time.